Jake and his team have been nominated for and won numerous innovation awards. Jake invests a great deal of time networking with contact center leaders to keep abreast of current challenges and trends. He started the healthcare vertical at EDCi, leading one of the top health care focused contact center VARs in the country delivering lower costs, and increased revenue via patient and agent experience using innovation.
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Adam Ackerman is dedicated to empowering the innovation of healthcare experience delivery and is excited for the future of its category realization. Adam’s goal is to empower patient centered experiences with specific vertical focus on providers and payors. Adam has worked directly for some of the largest provider and payors bringing a unique lens and perspective to client solution needs.
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Steve is an accomplished and results-driven Contact Center Solutions Consultant with a proven track record of success in designing and implementing innovative customer engagement strategies. With many years of experience in the Contact Center industry, Steve possesses a deep understanding of contact center operations, technologies, and best practices.
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